We are pleased to offer you our exclusive service, and we want to ensure that you have an exceptional experience. Below are the terms and conditions of our service guarantee:

  1. Satisfaction Guaranteed:
  • We are committed to doing everything possible to ensure your satisfaction with our personalized match service. If at any time you are not satisfied, please contact us at atencionasocios@fabricadeparejas.com so we can address your concerns immediately.
  1. Initial Interview:
  • The guarantee begins from the purchase of your membership. If you feel that the interview did not meet your expectations, please let us know and we will make adjustments as necessary.
  1. Keeping Appointments
  • Fábrica de Parejas undertakes to comply with the number of appointments according to the membership purchased.
  1. Match Process:
  • We guarantee a continuous and personalized effort in the match process. If, after a reasonable period, we have not been able to provide you with candidate proposals, we will adjust our approach and may offer you additional services at no additional cost.
  1. Review of matches:
  • After each match, we offer you the opportunity to provide feedback. If any match does not meet your expectations, we will work with you to understand the reasons and adjust our future selections.
  1. Privacy and Confidentiality:
  • We guarantee the highest privacy and confidentiality at all times. The information shared during the match process will be handled with the utmost care and protection and will not be shared with other partners.
  1. Changes in Match Criteria:
  • We understand that criteria may change over time. You can adjust your match criteria at any time during the service, and we will adapt our approach accordingly.
  1. Rejection of Matches:
  • If you decide to reject a candidate, we will respect that and use that feedback to improve future selections. Your satisfaction is our priority.
  1. Cancellation of Service:
  • You can cancel the service at any time. If you decide to do so, we will be happy to discuss with you the reasons and any adjustments we can make to improve your experience.
  1. Changes in the Relationship with your candidates:
  • If during your process you match with one of the featured people, we will be happy for you, celebrate your success, and pause your membership.
  1. Additional Advice:
  • Some packages may include additional services, such as consulting. If you feel that these services do not meet your expectations, please let us know so we can take corrective action.
  1. Costs and Billing:
  • Costs and billing are detailed in the client’s individual contract. Any changes in costs will be communicated in advance.
  1. Modifications to the Terms and Conditions:
  • We reserve the right to make changes to these terms and conditions at any time. You will be notified in a timely manner of any modifications.

By accepting our Custom Matchmaking services, you acknowledge and agree to these warranty terms and conditions. We are here to make sure your experience with us is positive and successful. Thank you for trusting Fábrica de Parejas!